PRIVACY POLICY

Effective Date: 10-18-2024

At In-Line Family Chiropratic, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws. By visiting our clinic or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, address, phone number, email address, date of birth, and emergency contact information.
  • Health Information: Medical history, chiropractic treatment records, x-rays, diagnostic test results, health assessments, and any relevant health insurance information.
  • Payment Information: Credit card details, billing address, and other payment details related to the services you receive.
  • Digital Data: If you use our website, we may collect your IP address, browser type, and usage statistics via cookies.

2. How We Use Your Information

The personal information we collect is used to:

  • Provide chiropractic services tailored to your health needs.
  • Communicate with you regarding appointments, treatment plans, and clinic updates.
  • Maintain accurate medical records.
  • Process payments for services rendered.
  • Fulfill legal and regulatory requirements.
  • Improve our services and customer experience.

3. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Health care providers: To ensure coordinated care with other health professionals involved in your treatment.
  • Insurance providers: For billing and claims processing.
  • Service providers: Third-party service providers who help us run the clinic (e.g., IT services, data storage), who are bound by confidentiality agreements.
  • Legal authorities: If required by law, such as in response to a court order or subpoena.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

  • Secure patient management systems.
  • Encrypted digital records.
  • Restricted access to sensitive information.
  • Regular staff training on privacy and confidentiality protocols.

5. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When it is no longer needed, we will securely dispose of it in accordance with regulatory standards.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal and health records.
  • Correction: Request correction of inaccurate or incomplete information.
  • Withdrawal of Consent: Withdraw consent for us to use your information (where applicable).
  • Complaints: File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or for legal reasons. The most current version will always be available on our website, and we will notify you of any significant changes.

9. Contact Us

If you have any questions or concerns about our privacy policy or your personal information, please contact us:

In-Line Family Chiropratic
441 Mistatim Way NW, Edmonton, AB T6V0M8
Phone: 780-455-5212
Email: info@inlinefamilychiropratic.com

This Privacy Policy is designed to ensure your personal and health information is protected while receiving care from In-Line Family Chiropratic. Thank you for trusting us with your chiropractic care.